Technical Account Director (150k OTE)

New Today

This is not a typical account management role. This is where cutting-edge AI meets some of the most demanding engineering teams in the world. There is already a product being used in real environments. There are high-value customers pushing for results. There are complex technical deployments that directly impact performance and outcomes. What’s missing is someone to own the customer journey end-to-end and ensure the technology delivers real, measurable value. We are building AI systems that replace traditional physics simulations with faster, more scalable models. These systems are being deployed in advanced engineering environments where accuracy, speed, and reliability are critical. The Opportunity This is a founding role within customer success and technical partnerships. You will not be inheriting a playbook. You will build it. You will work directly with engineering leaders and technical teams to deploy, scale, and prove the value of the platform. If you enjoy being close to both the technology and the customer, and want ownership over outcomes rather than just relationships, this role is for you. What You Will Own
Leading key customer accounts from initial deployment through to scaled production use Defining success metrics with engineering teams and ensuring they are achieved Translating technical outputs into clear business and performance impact Acting as the bridge between customers, product, and research teams Building processes, playbooks, and frameworks for scaling customer success Developing strong, trusted relationships across technical and executive stakeholders
This is a hands-on role. You will be directly involved in making customers successful, not just reporting on it. What Success Looks Like First few months:
You take ownership of early customer deployments You build strong relationships with key stakeholders You establish clear success metrics and begin delivering against them
First year:
Customers are successfully scaling their use of the platform You define repeatable processes for onboarding and expansion You become a critical voice in shaping product direction based on customer insight
What We’re Looking For You are someone who:
Has experience in technical account management, solutions engineering, or enterprise delivery Can confidently engage with engineers while maintaining a commercial mindset Understands complex technical products such as AI, simulation, or engineering software Is highly organised and capable of managing multiple high-stakes projects Communicates clearly with both technical and non-technical stakeholders Thrives in early-stage environments where you build as you go
Nice to Have
Experience working with engineering or R&D teams Background in simulation, CAE, or AI-driven products Exposure to enterprise customers in technical industries Experience being an early hire or building new functions
Why Join
Full ownership: build and define the customer success function from the ground up High impact: your work directly drives customer value and company growth Elite team: work alongside people solving genuinely hard technical problems
If this sounds interesting, apply or reach out to learn more. #J-18808-Ljbffr
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Location:
Greater London
Job Type:
FullTime

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