Ticket Director – FIFA World Cup 2026. Fixed‑term contract until August 2026. Lead ticketing operations and manage a global team to deliver a seamless guest experience.

Responsibilities

• Lead all ticketing operations for FIFA World Cup 2026, overseeing allocation, tracking and delivery across a diverse global client base.
• Provide strategic oversight and advisory support to align ticketing operations with stakeholder goals and contractual obligations.
• Establish, manage and maintain an integrated ticket and guest access system.
• Coordinate closely with departments such as Hospitality, Compliance, Accreditation and Guest Services.
• Maintain accurate records in Excel (pivot tables, XLOOKUP, data validation and advanced formulas).
• Direct end‑to‑end planning and execution of ticket fulfilment, venue support and guest service delivery for priority client groups.
• Manage ticket‑related communications and resolve queries in collaboration with internal and external teams.
• Act as the primary point of contact between organisers teams, key stakeholders and internal operational units.
• Lead contingency planning and issue resolution, ensuring operational readiness across all venues.
• Deliver accurate reporting, reconciliation and audits of ticket inventory, providing regular insights to leadership and partners.
• Recruit and lead on‑the‑ground ticketing support teams for event delivery.

Qualifications

• 5–10 years of experience in planning and delivering end‑to‑end ticketing operations at major sporting events (FIFA World Cup or Olympics).
• Strong eye for detail and precision in high‑pressure environments.
• Technical proficiency with major event ticketing platforms (FIFA or Olympics), guest registration tools and data privacy requirements.
• Excellent communication skills, both written and verbal, with stakeholders at all levels.
• Advanced Excel skills, able to build automated files (pivot tables, advanced formulas and data analysis).
• Diplomatic, comfortable navigating cross‑functional teams, clients and agency partners.
• Highly organised, dependable and focused; nothing slips through the cracks.
• Collaborative and supportive of team success.
• Open to global travel and flexible work hours, including weekends and later nights.