Direct message the job poster from Onyx Commerce

Digital Leader | HR Leader | Chief of Staff

About Onyx

Onyx is the agency designed for TikTok. We are founded by ex-TikTok employees and industry leaders.

There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions rather than searching in traditional channels.

Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.

About The Role

We’re expanding our client team. We’re looking for an Account Director who already has extensive experience in social commerce, with detailed knowledge of TikTok Shop strategy and operations, and who is passionate about educating clients about the opportunities in social commerce and keen to lead a team to deliver great results.

You will:

• Understand our clients’ business requirements and act as their strategic advisor on TikTok Shop performance
• Build great relationships with our senior clients, up to Marketing Director and CMO level and lead informative and effective client meetings
• Hire, manage, develop and mentor account management team members
• Define and manage exceptional client delivery processes from onboarding to optimisation and reporting
• Work with your client team to develop optimisation strategies to improve sales and profitability on campaigns
• Identify areas of growth, and test and learn plans within your client portfolio
• Stay up to date with industry and platform developments and share industry best practice across the business
• Continually innovate for and work closely with our business founders to evolve the Onyx proposition

What you will bring

Onyx is an early stage business which means we are looking for people with a growth mindset and entrepreneurial spirit who can play a key role in helping us to create long-term client relationships, drive our business metrics, build an enviable culture and have fun along the way.

Essential skills for the role:

• Extensive (3+ years minimum) experience of defining and managing social commerce strategies, ideally TikTok Shop/Ads management in an agency or brand environment essential
• Proven ability to manage and meet TikTok GMV objectives and targets and confident discussing commerce strategies with senior client stakeholders up to CMO level
• Deep interest in and insight into digital marketing industry trends and able to educate clients on the sector
• An inspiring and empathetic leadership style with experience managing and developing an account or delivery team, including recruitment and objective setting
• Strong educational background to degree level or equivalent
• Excellent presentation, data analysis and reporting skills to lead client meetings and deliver positive outcomes
• The ability to think and work independently in a start-up environment but with strong collaboration skills
• Natural tenacity to solve problems, overcome conflict and get things done
• A logical and detail-focused approach to process design and improvement

Additional skills a bonus:

• Additional European language from Italian, Spanish, French & German
• STEM subjects at A-Level and degree or equivalent preferred

If you don’t have all of the above experience but are keen for a challenge and have an adaptive mindset we’d love to hear from you.

What we can offer

Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.

We offer:

• Pension contributions
• Performance bonus
• Health Cash Plan
• Hybrid working environment. Primarily remote during early stage, hybrid London/Bristol location thereafter
• Flexible working around core hours with a focus on outcomes
• 2 weeks ‘work from anywhere’ allowance
• Health and Wellness benefits
• Home office/mobile/broadband allowance
• A high level of responsibility, autonomy and opportunity for growth

Please let us know if you require any accommodations to fully participate in the interview process

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Advertising Services

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