UK Enterprise Director of Account ManagementDepartment: Customer SuccessEmployment Type: Full TimeLocation: LondonDescriptionLocation: UK | Team: Account Management | Reports to: VP Customer SuccessDrive Enterprise Impact. Lead Strategic Growth. Shape the Future of Freight.We're looking for a commercially driven Director of Account Management to own and grow Zencargo’s UK Enterprise portfolio. You\'ll lead a high-performing team, manage key customer relationships, and drive expansion across complex, multi-national supply chains. This is a pivotal leadership role, responsible for UK Enterprise GP, NPS, and long-term customer success.You’ll be:The strategic partner to our largest Enterprise customersThe coach and catalyst for a team delivering retention, satisfaction, and growthThe bridge between customer needs and cross-functional execution (Ops, Product, Solutions, Pricing)If you bring proven leadership in freight forwarding, a sharp commercial mindset, and a passion for delivering long-term value to global enterprises — let’s talk.Key ResponsibilitiesOwn the UK Enterprise GP number (Strategic & Growth), driving retention, satisfaction, and expansion across Enterprise accounts, including support on annual tender cycles.Lead the UK Enterprise Account Management team, setting clear goals, coaching for impact, and ensuring strict account ownershipEnsure Enterprise accounts are appropriately distributed and aligned to Account Manager skillsets within a strict ownership model.Partner with Customer Operations to scope capacity, agree SLAs, and secure Enterprise-dedicated support for operational stability, strategic implementations, and continuous improvement.Drive cross-functional alignment with Operations, Finance, Pricing & Procurement, Solutions, and Integrations to deliver freight forwarding excellence for Enterprise customers.Define and execute strategies to increase Enterprise platform adoption, closing feedback loops with Product Leadership and measuring impact.Create Enterprise “stickiness” through multi-stakeholder engagement, executive alignment, and programmatic value delivery across functions and geographies.Own the Enterprise budgeting process for UK volume, revenue, and margin.Deliver solutions sold during the sales cycle (JIPs), ensuring seamless execution and alignment with Enterprise customer expectations.Oversee the ramp of new Enterprise customers, prioritising integrations and onboarding to accelerate time-to-value.Expand share of wallet (new tradelanes, services, regions) in close partnership with Sales and Marketing.Provide the EMEA VP of Account Management and SLT visibility into post-close metrics (onboarding, ramp, BAU, expansion) to align on growth, retention, and risk.Proactively monitor Enterprise growth/health dashboards, manage escalations, and analyse data to identify risks/opportunities—taking decisive action.Own UK Enterprise NPS, coordinating improvement initiatives across Account Management, Customer Operations, and Product.Act as a trusted advisor to Enterprise customers, building senior, multi-threaded relationships that unlock long-term value.Provide thought leadership on Enterprise trends, market developments, and competitive dynamics to inform Zencargo’s strategy.Skills, Knowledge and ExpertiseCommercial focus: Decisions align with Enterprise EBIT/GP/Revenue/Volume and expansion targets.Leadership: Proven ability to lead a high-performing Account Management team; influence cross-functional, matrixed partners (no direct authority over Customer Operations).Cross-functional collaboration: Trusted partner to Operations, Pricing & Procurement, Solutions, Product, and Integrations with clear rationales on decisions and deployment.Strategic mindset: Balance near-term execution with long-term Enterprise growth, platform adoption, and multi-stakeholder expansion.Customer-centricity: Executive relationship management and value realisation for complex, multi-country networks.Problem-solving: Diagnose complex operational/commercial issues and implement scalable, pragmatic solutions through partners.Communication: Crisp, executive-level storytelling and influence at SLT and customer C-suite.Adaptability: Thrives in a dynamic environment with evolving Enterprise priorities.Commercial metrics expertise: Command of Enterprise health and growth metrics (NPS, GP by tradelane/region, ramp KPIs, expansion pipeline, NVR).Tech stack: Proficient with ThoughtSpot, Zencargo Platform, Salesforce (SFDC), and operational tooling to track engagement, performance, and KPIs.Industry knowledge: Deep understanding of logistics, supply chain, and freight forwarding for complex Enterprise networks.Process optimisation: Experience institutionalising scalable Enterprise processes and SLA-driven ways of working with matrixed teams.Compliance & regulatory: Familiarity with UK logistics/trade regulations and Enterprise risk/governance.(Nice to have) Enterprise commercial acumen: Partnering with Pricing & Procurement on bespoke strategies, tenders, and executive narratives to win expansion. #J-18808-Ljbffr