UK Private Banking Growth and Transformation Director

At LBG, our mission is to help Britain prosper by building a more sustainable and inclusive future for people and businesses – shaping finance as a force for good.

We’re in the market for a Growth and Transformation Director to lead our customer focused strategic growth and transformation journey for our UK Private Bank, helping the Group’s Affluent and High Net Worth personal customers achieve their financial goals and aspirations across multiple brands.

Responsibilities

• Evolve our strategy, ensuring we’re adapting to external market changes, learning and innovating based on insights
• Define and deliver our future Private Banking proposition
• Manage and develop our group products focused on the Affluent and High net worth segments
• Work alongside our tech teams to deliver change and innovation, ensuring we prioritise on the things which have the greatest impact
• Elevate our client acquisition strategy, unlocking the whole of LBG for the benefit of our customers
• Take accountability for customer and commercial performance across the business, identifying key trends, indicators and pivots required

Qualifications

• Customer focus and mindset including knowledge of customer motivators and drivers to develop strategy and propositions
• Understanding of and experience in the Private Banking arena. A good understanding of the digital landscape/disrupters/AI and how these trends will impact customer and change the market
• Ability to lead strategic changes from the development phase through to execution . Candidates will have built a proposition and been instrumental in driving its successful implementation
• Strong business acumen and commercial focus with understanding of economics, issues and trends in the market
• Deep understanding of data and analytics, and the ability to translate insight into quality commercial decisions and propositions
• Strong Customer and Commercial focus and understanding of the right levers to drive a balanced performance
• Ability to create a compelling vision and purpose, storytelling to bring others along the journey
• Can inspire, coach and stretch their team to continuously improve their business

About Working For Us

• Inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms
• We welcome applications from under‑represented groups and are disability confident
• Values‑led culture committed to building a workforce which reflects the diversity of the customers and communities we serve

Job details

• Seniority level: Director
• Employment type: Full‑time
• Job function: Business Development and Sales