Account Director

Location: London, UK (4 days per week in the office)
Salary: Competitive + Benefits

About the Organisation

Founded in 2021, this organisation is a leading cross-industry research and intelligence company that connects and provides strategic advice to global operations and supply chain leaders from some of the world's most recognised businesses. Clients use its peer networking, data, research, and advisory services to shape their global supply chain strategies and accelerate progress on long-term digital transformation and sustainability initiatives.

The Opportunity

As an Account Director, you will play a key role in delivering an exceptional client engagement experience, ensuring the retention and growth of relationships with senior operations and supply chain leaders across a portfolio of global enterprise accounts.

You will work directly with executives such as Chief Operating Officers and Chief Supply Chain Officers, helping them derive maximum value from the organisation's membership and advisory offerings. Your focus will be on aligning client priorities with the company's insights, research, and events - driving engagement, renewal, and growth across your book of business.

Key Responsibilities

• Lead the engagement strategy for a portfolio of enterprise members, ensuring they consistently realise value from their membership and build long-term loyalty.

• Own member retention by driving proactive engagement, ensuring usage of research and advisory products, and aligning with evolving client needs.

• Manage the full commercial lifecycle - including renewals, negotiation, and identifying and closing upsell opportunities.

• Develop trusted relationships with C-level executives, acting as a strategic partner and advocate for how the organisation can support their goals.

• Collaborate with product, research, and delivery teams to tailor engagement plans and ensure the right insights reach each client.

• Analyse engagement data, usage trends, and member feedback to identify opportunities, mitigate risks, and drive growth.

• Act as the voice of the customer internally, sharing feedback and helping to shape the evolution of the member experience.

Qualifications and Skills

• 5-10+ years of experience in Enterprise subscription, research, or SaaS sales/account management.

• Proven track record of achieving or exceeding sales and renewal targets, including closing six-figure enterprise deals.

• Strong experience negotiating with large organisations and procurement teams.

• Ability to build deep, trusted client relationships and challenge executive-level thinking with confidence.

• Excellent communication and presentation skills, both written and verbal.

• Entrepreneurial, resilient, and resourceful, with a strong solutions-oriented mindset.

• Comfortable working in a fast-paced, evolving environment and contributing to continuous improvement initiatives.

• Collaborative and proactive, with the ability to work cross-functionally to deliver client success.

What We Offer

• Competitive salary and performance-based incentives

• Private healthcare

• Enhanced pension contributions

• Life insurance

• Enhanced parental leave policies

• Opportunity to work with senior global leaders shaping the future of supply chain and operations

Working Model

This is a hybrid role, requiring four days per week in the office.

Equal Opportunity Statement

We are an equal opportunity employer, committed to building an inclusive workplace that welcomes applicants from all backgrounds. Diversity of thought, experience, and perspective is essential to our mission and success.

We Are Aspire Ltd are a Disability Confident Commited employer