• Account Director
• Full Time
• Hybrid working, 3 days in Holborn office
• Salary from £55,000 p/a

Situation UK is an agency built for live entertainment brands and championing the power of shared experiences around the world.

Situation is designed to meet the challenges and opportunities facing the live events industry today. We offer full marketing and creative services for experience-based brands: live entertainment, attractions, theatre, arts and culture institutions, and more.

Our core values shape our culture and the work we deliver: Innovation, Collaboration, Empathy and Connection. We’re dedicated to providing equal employment opportunities and creating a diverse staff, reflective of the experiences we champion and audiences we build.

Situation UK is seeking an experienced Account Director to lead the day to day marketing strategy for our high profile clients, including some of the West End’s Biggest Theatrical Productions.

We’re currently 11 people in the UK and we’re excited to continue growing our talented team of industry experts.

This role will serve as the primary point of contact for the clients they oversee, drive the strategic operation of our advertising campaigns, collaborating extensively with internal teams across social, paid media and creative. The Account Director will be responsible for overall service and performance, including management of client relationships, communications and budgets.

The selected candidate will demonstrate a strong aptitude for paid, owned and earned media, excellent communication and client management skills and the ability to deliver best in class service.

We are looking for someone with experience in the West End theatre industry, having worked at a similar agency or in a similar environment.

What You’ll Do

The Account Director is the face of the agency to the client and the face of the client to the agency. This role will be seen as the Account Lead on their portfolio of clients and will be responsible for leading and driving strong, innovative strategies to help their clients succeed.

The Account Director will be expected to nurture strong relationships with our clients and problem solve when there are escalations or concerns raised.

Note - as we’re currently a small team in the UK, this role will be more hands-on than the equivalent role at larger agencies. The position is ideal for someone who is happy getting involved in day to day Account Management tasks, as well as overseeing strategy and client relationships. As we grow the team we will introduce more junior roles to Client Services. At the moment it’s all hands on deck! This is a great opportunity if you want to be part of a growing team where you can have an impact and help shape the future of Situation UK.

Sample Day-to-Day Responsibilities

• Day to day Account Management & Direction, with the support of an Account Executive, for several West End and Arts & Culture clients
• Prepare and run client and internal meetings
• Execute and develop strong strategic campaigns across paid, owned and earned placements in collaboration with internal and external teams
• Oversee creative deliverables strategy and execution
• Communicate on a very regular basis with internal teams and external stakeholders, such as Producers, General and Company Managers and vendors, including other agency partners
• Manage client budgets, working closely with our Media Planner and production resources (for creative and production jobs)
• Identify opportunities for client growth and innovation
• Act as “marketing director” and identify client needs; proactively engage with clients where a need is present and our services can provide a solution
• Act with autonomy for most day-to-day decision making and managing of accounts. Know when decisions and issues need to be managed up for more senior level buy-in and support

• Minimum 1 year experience as an agency Account Director
• Minimum 5 years agency experience
• Minimum 2 years experience of the West End and Live Entertainment landscape in London (or Broadway)
• Excellent client relationship and communications skills
• Masterful organisation and budget maintenance skills
• Digital advertising expertise and knowledge of programmatic platforms like The Trade Desk and paid social
• Strong presentation skills, including crafting meeting decks that tell a strong narrative story
• Experience collaborating on creative production process of media, social or video assets
• Ability to think ahead and proactively plan for key moments
• Collaboration-first mindset with the ability to inspire and support team members
• Strong understanding of data and analytics, and the tools used to aggregate them, must be able to turn data into action points
• Understanding of key social platforms and their impact on audience growth

Desirable Requirements

• Experience managing junior team members
• Passion for theatre and live entertainment
• Experience managing creative production budgets
• Experience project managing key moments such as opening nights, red carpet events, cast shoots and press nights

• £200 Annual wellness contribution
• BUPA health insurance
• YuLife well being and benefits app
• YuLife EAP (Employee Assistance Programme) and 24/7 Virtual GP
• Smart Pension
• 24 days paid holiday
• Birthday holiday and birthday gift
• Hybrid working, 3 days in office
• 3 additional WFH days per quarter
• 6 Work From Anywhere days per year
• Enhanced maternity and paternity
• Central London office, with snacks and regular socials
• Career pathing and continuous training to support your growth and development
• Special access to London's arts and entertainment scene