We are hunting for an ambitious and energetic Account Director to join our brilliant Digital Agency. You’ll have experience in managing and curating client relationships, writing quotes and proposals and helping drive business growth. 

In this role you’ll strategise and advocate for clients in a way that supports our team to deliver exceptional digital solutions. You might be moving up from an Account Management role, returning to work after a break, or moving sideways into Client Services. As long as you bring a people-first mindset, positive attitude and passion for technology we’d love to hear from you. 

Typical Day

A typical day might look like working from home, from our shared office space in central Edinburgh, or in the offices of our clients. You’ll report into and work directly alongside our Managing Director, whilst also interacting with and supporting our Account Management and Production teams. 

This role in the agency is fast paced and varied, working across client accounts in various industry sectors and two core tech stacks (PHP and Rails). You’ll leverage our team to deliver strategy and annual reviews, take briefs, write proposals and quick quotes, chase decisions, brief the team on new work, review billing & timesheets on your accounts, and attend networking events. 

For anyone returning to work or with the right experience, we’re happy to consider part time working options down to 4 days a week. We do not enforce specific office days but we do have one team day a month and core working hours of 10am - 3pm. 

Your Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for our portfolio of key clients 
• Understand client business objectives, challenges, and opportunities
• Regularly communicate with clients, leading meetings, providing performance and timesheet reports, and strategic recommendations 
• Proactively identify and address client needs, ensuring high levels of client satisfaction and retention 
• Travel within the UK to meet clients as and when required

Strategic Account Growth:

• Identify opportunities to upsell agency services to existing clients
• Develop and present proposals and quick quotes that align with client goals 
• Collaborate with internal teams (strategy, design, development, PM) 
• Monitor market trends and client industries to provide proactive insight and recommendations

Team Leadership & Management:

• Lead and mentor a small team of account managers, fostering a collaborative and high-performing environment
• Oversee the successful delivery of small client projects and ongoing support, acting as the client advocate whilst the Project Management team manage budget, timelines and deliverables 

Financial Management: 

• Manage client budgets and ensure profitability of accounts
• Contribute to and manage your leads in our pipeline
• Pull and monitor timesheet reports and manage billing for your key accounts 
• Negotiate contracts and agreements with clients, completing Statements of Work

New Business Development: 

• Support new business efforts by participating in pitches and presentations
• Lead on smaller RFPs 

The Requirements

We're looking for someone with -

• 3+ years of experience in an account management or digital agency role 
• Strong interpersonal and relationship building skills 
• Excellent written skills with the ability to independently create proposals, quick quotes and statements of work following our house style
• Proven ability to manage and grow client relationships and accounts 
• Strategic thinking and problem-solving skills, with a solutions-focussed mindset 
• Strong understanding of the digital landscape, technologies, best practices & standard tools (Google analytics, Figma, Adobe Creative Suite, Basecamp, for example) 
• Experience and confidence working within Content Management Systems
• Keenness to lead and manage situations 
• Ability to thrive in a fast-paced, client-centric environment wearing many hats across many accounts 

The package

We offer -

• Salary £40k - £45k DOE
• 35 days holiday 
• 8 paid Emergency Days
• Hybrid & flexible working with core hours (10am - 3pm) 
• Part time options available for the right candidate (4 days) 
• Aviva Private Health Insurance 
• Critical Illness Insurance  
• Life Assurance 
• Bonus scheme 
• Conference & Event budget

How to apply

To be considered please email jobs@primate.co.uk with a copy of your CV and an outline explaining your experience, why you're perfect for the role, and which monkey avatar you'd like to adopt.

About Primate 

Primate is a digital agency crafting exceptional online experiences. Established in 2011, we are a team of nine based in Edinburgh. We work with ambitious clients across a myriad of industry sectors, donate pro-bono days to charities, and develop cutting edge digital products. 

We specialise in:

• Digital brand evolution
• Digital strategy
• Website design and development
• Web app development
• Systems development

We focus on quality over quantity, and believe in creating exceptionally well-crafted and high performing products that provide genuine benefits to users and value to businesses. Our clients span the UK, Europe, and Canada, and range from local charities to multinationals.