Join to apply for the Client Director (PHD) 12 Month FTC role at Talon.

Role Description

Reporting into the Business Director, the Client Director will lead a sub‑team of three people within the PHD planning team at Talon. They will oversee the planning across a range of clients from the PHD portfolio. The role includes

• owning and developing the relationship with key clients
• managing direct reports and supporting day‑to‑day tasks with the Business Director
• driving growth from dormant clients
• delivering best‑in‑class service

A proactive mindset to develop new opportunities and pre‑empt issues is required.

About Us

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

A Day in the Life

• Be responsible for the day‑to‑day management of the client team to ensure they are effectively servicing clients and proactively contributing to growing client and agency business.
• Have a thorough understanding of the strategy & objectives of main accounts.
• Ensure team delivers on all client service charters.
• Resolve client/campaign issues and coach team.
• Work closely with the Investment team to create responses to briefs, supporting rational documents and PCAs.
• Take lead on high‑profile accounts and present work to clients and agencies with support of the Business Director.
• Attend all client and agency meetings across your patch of business with the Business Director.
• Proactively sell the OOH medium and identify opportunities across your portfolio of clients.
• Drive agency relationships through hot desking, meetings with key personnel and presenting all agency sessions.
• Analyse and attend all client audit meetings.
• Work with Business Director/Head of to set individual client KPIs and ensure they are met.
• Develop and manage the Talon relationship with agency, client and media owner contacts.
• Help manage and host internal training sessions.
• Be prepared to get involved in non‑account work – internal working parties, Route guru group, representatives of the company.
• Utilise in‑house systems on a regular basis ensuring they are kept up to date with planning information and campaign status.
• Ensure all planning templates are being used – Talon planning schematic, proposals, buying reviews, PCAs, site tour documents.
• Participate in defining requirements to enhance systems/tools and test them when requested.
• Provide accurate client forecasts keeping them updated with key changes.
• Comply with all company and departmental policies and procedures.
• Understand Talon philosophy and SBU’s offerings and communicate them appropriately.
• Demonstrate proper care and respect for corporate assets.
• Train team on day‑to‑day requirements of planning roles, tools and systems.
• Be responsible for first stage interview process for recruiting Client Executives and Client Managers.
• Conduct annual appraisals of Client Executives and Client Managers (in conjunction with Business Director/Head of where applicable).
• Review performance of Client Executives and Client Managers on a regular basis.
• Champion sustainability and advocate value of positive social and environmental impact within your team.
• Participate in projects and initiatives which drive Talon’s commitment to positive social and environmental causes – e.g., charity partnerships, volunteering, carbon offsetting etc.
• Role model the Talon values and behaviours to help ensure the best possible culture and tone throughout Talon.

What We’re Looking For

• UK OOH planning experience and/or extensive comms planning experience – working on clients that spend significantly in OOH.
• Experience of working in data focused roles.
• First class relationship management skills with ability to communicate across all levels internally and externally.
• Strong commercial acumen with the confidence to apply this within your work.
• Ability to manage people and motivate them to bring out their full potential.

Bold Skills

• Fearless prioritiser – You don’t just manage a to‑do list, you own it.
• Proactive problem‑solver – You spot issues before they become problems.
• Confident communicator – Whether it’s a boardroom or a quick Teams message, you speak with clarity and purpose.
• Decisive under pressure – You stay cool, calm, and collected when things get busy.

Human Skills

• Empathy in action – You understand people, not just processes.
• Relationship builder – You’re the friendly face and trusted go‑to for colleagues and clients alike.
• Discreet and dependable – You handle sensitive information with care and integrity.
• Team player with heart – You lift others up and celebrate shared wins.

Smart Skills

• Digitally savvy – You’re fluent in Outlook, Teams, Excel, and whatever else keeps the day running.
• Organisational ninja – You juggle calendars, travel, and tasks like a pro.
• Detail‑obsessed – Nothing gets past you. Ever.
• Strategic thinker – You don’t just do the task—you understand the why behind it.

Our Team

Our team works in a fast‑paced ever‑evolving area integral to the core functions of the business, with the scope to build strong relationships both internally and externally in a sociable environment. We essentially work across all clients within the Talon business, so there is exposure to multiple clients and brands, offering an unrivalled experience to most people within the business.

Why Us

“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” – Client Director at Talon

“Talon ensures everyone feels welcome, has all of the tools readily available to be able to succeed. Talon takes seriously their responsibility as an employer, not only to employees but also to their customers and anyone they work with, including the planet. There is a constant striving from all levels to improve and ensure the way we work is better than yesterday.”

Values and How We Work Together

• We embrace change
• We challenge respectfully
• We lead the way

• We value collaboration and togetherness
• We are empathetic
• We embrace individuality

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.