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Location: Bromley | Department: General Office

Overview

We are seeking a commercially minded and client focused Client Relationship Director to lead the firm’s client engagement strategy.

J&P are proud to be listed in The Legal 500. We are a leading Legal 200 law firm in Bromley, on the South London/Kent border. Established in 1889, we’ve come a long way and today we are a modern, progressive firm in a state of continual growth.

Our Values

Expert - We will invest in the continual development of our people, team and also technology to ensure that we continue to be experts in all that we do.

Professional - We are accountable to our clients, colleagues, and all those with whom we engage to ensure that we are open, transparent and act with integrity in all that we do.

Friendly - Whilst at all times being professional, we will ensure that we are approachable and seek to put those with whom we deal, at ease in their dealings with us.

We are hiring!

Key responsibilities

This is a key leadership position within the Marketing team, responsible for deepening client relationships, managing cross-service opportunities, and elevating the firm’s client care and retention capabilities. You will also play a critical role in driving operational excellence through effective use of data, feedback, and technology.

Core Functions

• Client Relationship Development
• CRM and Data Management
• Cross-Selling and Collaboration
• Client Experience and Satisfaction
• Online Reputation and Review Management
• Data and Insight Reporting
• Internal Engagement and Training

Experience

Skills, Knowledge and Expertise

• Minimum 5 years in a senior client relationship or business development role within a legal, professional services environment.
• Proven experience managing client feedback systems and CRM platforms.
• Experience in working with senior leadership and cross-departmental teams.

Skills and Attributes

• Outstanding interpersonal, stakeholder engagement and communication skills.
• Commercially astute with a strong understanding of the client lifecycle in legal services.
• Strategic thinker with a hands-on approach and a strong attention to detail.
• Proficient in CRM tools (e.g., InterAction, Salesforce, HubSpot) and reporting software (e.g., Power BI, Excel).

Benefits

• Profit Share Scheme – This non-contractual bonus is paid in June based on the profit from the previous financial year.
• Volunteer Sabbatical – Up to 2 days paid leave per year for CSR efforts.
• Long Service Awards – Recognition through lunches, extra time off and monetary rewards.
• Wellbeing - Worklife Central – Careers, Families, Wellbeing and Inclusion resources.
• Private Healthcare – Private medical insurance.
• Medicash – Cashback on health services.
• Pension – Auto enrolment pension after 3 months, age/salary dependent.
• Generous & Flexible Annual Leave – Minimum 25 days, +1 day per year up to 30; carry over up to 5 days.
• Birthday off – Extra day’s leave on your birthday if it falls on a working day.
• Maternity, Paternity and Adoption Leave – Enhanced policies after two years’ service.
• Death in Service Insurance – 2x salary.
• Legal Fees – Contribution after one year’s service.
• Recruitment Incentive – Up to £2,000 referral bonus.
• Season Ticket Loan – Interest-free advance after probation.
• Cycle to Work Scheme – 25% - 39% saving on bike price.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries – Law Practice

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