Client Relationship Director, London

Client Relationship Director

12 Days Old

Lead the prestigious Hammerson portfolio as the primary client while also managing a select portfolio of additional institutional clients within JLL Property Management. This Director level role places you at the intersection of client strategy and operational excellence, empowering you to shape next-generation property management practices. Drawing from JLL's proven success with Hammerson, through strategic partnership and operational excellence, you'll deliver exceptional value while embodying Hammerson's principles of care, commitment, community and confidence.Drive exceptional client experience through JLL's proven "One JLL Client Programme" approach **Key Responsibilities** Develop and implement strategic initiatives to enhance client experience in alignment with Hammerson's strategic objectives Work with the People Experience team to explore talent development, apprenticeships, and graduate programs Stay informed on emerging retail trends and apply knowledge to client strategiesWork with technology teams to develop and implement digital solutions for clients Multi-Client Portfolio Management: Demonstrated ability to successfully manage multiple high-value client relationships simultaneously while maintaining service quality and client satisfaction across all accounts**Qualifications & Experience** Strategic Retail Portfolio Leadership: Minimum 10+ years of progressive experience managing institutional-grade real estate portfolios, with demonstrable achievements in value creation and service excellence, ideally including experience with major outsourcing partnershipsCross-Service Integration: Proven experience in identifying synergies between Property Management, Facilities Management, and Building Surveying services under unified delivery modelsTechnical Knowledge: Comprehensive understanding of complex commercial property management principles, asset optimisation strategies, and sophisticated landlord-tenant relationship managementBusiness Development Acumen: Proven ability to identify and secure new revenue streams across multiple service lines, with quantifiable success expanding client relationships and service offeringsRetail Management Experience – Significant experience of managing prime retail assets across major cities. High level of financial aptitude and analytical skillsProven ability to manage an independent profit centreExperience in developing strategic plans for properties Experience in implementing customer experience strategies for significant buildings or estates Exceptional communication skills to engage with stakeholders at all levels Track record of ensuring first-class customer experience across diverse occupier basesAbility to manage challenging customer needs with various occupiers Proven ability to lead and inspire multi-disciplinary teams across multiple service lines Experience in recruitment, motivation, performance management, and team development **Additional Requirements** Excellent communication, presentation, and influencing skills Proficiency in data analysis and digital applications**Location & Travel Requirements** London-based role with hybrid working model Ability to travel across the UK and Ireland to complete site and team visits as required JLL PM UK is now aligned with our global organisational structure, Real Estate Management Services (REMS), providing enhanced access to international best practices, a worldwide network of expertise, and expanded career development opportunities. This strategic integration enables our UK team to leverage global resources while delivering consistent, high-quality service that benefits both our clients and professionals.If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +**44** (**0**)**20 7493 4933** to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . #J-18808-Ljbffr

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Location:: London
Job Type:: FullTime
Category:: Marketing & Media

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