Client Relationship Director

Department: General Office

Employment Type: Full Time

Location: Bromley

Description

Exciting Opportunity at Judge and Priestley Solicitors LLP

Our Values

Expert - We will invest in the continual development of our people, team and also technology to ensure that we continue to be experts in all that we do.

Professional - We are accountable to our clients, colleagues, and all those with whom we engage to ensure that we are open, transparent and act with integrity in all that we do.

Friendly - Whilst at all times being professional, we will ensure that we are approachable and seek to put those with whom we deal, at ease in their dealings with us.

We are hiring! We are seeking a commercially minded and client focused Client Relationship Director to lead the firm’s client engagement strategy.

J&P are proud to be listed in The Legal 500. We are a leading Legal 200 law firm in Bromley, on the South London/Kent border. Established in 1889, we’ve come a long way and today we are a modern, progressive firm in a state of continual growth.

Key Responsibilities

This is a key leadership position within the Marketing team, responsible for deepening client relationships, managing cross-service opportunities, and elevating the firm’s client care and retention capabilities. You will also play a critical role in driving operational excellence through effective use of data, feedback, and technology.

Core Functions:

• Client Relationship Development
• CRM and Data Management
• Cross-Selling and Collaboration
• Client Experience and Satisfaction
• Online Reputation and Review Management
• Data and Insight Reporting
• Internal Engagement and Training

Skills, Knowledge and Expertise

Experience

• Minimum 5 years in a senior client relationship or business development role within a legal, professional services environment.
• Proven experience managing client feedback systems and CRM platforms.
• Experience in working with senior leadership and cross-departmental teams.

Skills and Attributes

• Outstanding interpersonal, stakeholder engagement and communication skills.
• Commercially astute with a strong understanding of the client lifecycle in legal services.
• Strategic thinker with a hands-on approach and a strong attention to detail.
• Proficient in CRM tools (e.g., InterAction, Salesforce, HubSpot) and reporting software (e.g., Power BI, Excel).

Benefits

Profit Share Scheme - We want all our employees to have a share in the success of the firm. This non contractual bonus is paid in June based on the profit from the previous financial year.

Volunteer Sabbatical - We offer our employees up to 2 days paid leave a year to contribute towards our CSR efforts.

Long Service Awards - We recognise long service through special lunches, extra time off and a monetary reward.

Wellbeing - Worklife Central - This multi-format programme covers four main topic areas: Careers, Families, Wellbeing and Inclusion. Support and resources are available through a wide range of online live talks, support groups and workshops, long and short-form videos accessible on demand and a library of articles, blogs and podcasts.

Private Healthcare - You’ll have access to private medical insurance.

Medicash - You will be enrolled into our scheme which provides cashback on a range of health services.

Pension - All employees are entitled to join our auto enrolment pension scheme. You will be enrolled in the pension after 3 months of employment dependent on age and salary.

Generous & Flexible Annual leave - We have a minimum of 25 days across the firm and you will receive an additional day’s holiday after every completed year of service to a total maximum of 30 days. You are also able to carry over up top 5 days of unused holiday entitlement.

Birthday off - If your birthday falls on a working day, you can have that day off as an extra day’s leave.

Maternity, Paternity and Adoption Leave - We include family friendly policies when after two years’ service you will be eligible for our enhanced maternity, paternity and adoption leave.

Death in Service Insurance - All employees will be entitled to 2 x salary.

Legal Fees - After one years’ service, you will be entitled to a contribution towards legal fees.

Recruitment Incentive - We offer up to £2,000 (dependent on level of seniority) referral bonus to say thank you for introducing a job candidate that becomes employed by J&P and passes their probation.

Season Ticket Loan - After probation, you are entitled to apply for an interest free advance for a season ticket to use public transport to reach your place of work.

Cycle to Work Scheme - Allows you to make a saving of 25% - 39% on the retail price of a bike.