Client Services Director, London

Client Services Director

New Yesterday

Financial / P&L: Own and manage account-level revenue, margin, and profitability. Deliver accurate monthly forecasting (revenue, margin, pipeline). Ensure corrective action plans are in place for underperforming accounts.
Client Relationship & Governance: Act as executive escalation point for clients. Lead or represent OSF Digital at Quarterly Business Reviews and governance meetings with client stakeholders. Monitor and report on account health metrics (satisfaction, renewals, adoption).
Delivery Oversight: Partner with Delivery Leaders to ensure project execution meets time, budget, and scope commitments. Review weekly RAG status and financial performance across engagements. Proactively identify risks and initiate mitigation actions.
Growth & Expansion: Develop and execute account plans for each top-tier account. Identify and progress cross-sell / upsell opportunities. Ensure pipeline coverage supports account growth targets.
Internal Collaboration & Leadership: Coordinate with global OSF functions (Delivery, Strategy, Marketing) to bring the right capabilities into accounts. Provide leadership, coaching, and guidance to Client Services Managers / Account Leads. Share lessons learned and best practices across the wider Client Services community.

Strong communication, negotiation, and interpersonal skills
Strategic thinking, problem-solving, and leadership abilities
Experience in project delivery is highly valued as this role works in close collaboration with Clients and Delivery teams
account mgt

#J-18808-Ljbffr

Apply