The Customer Insights Director is role within the Customer Value team, designed to gather customer insights and work with colleagues in presenting these insights towards customer retention and growth.

Key Objectives

The role of the Bidvest Noonan Customer Insights Director is to proactively increase our customer satisfaction and improve our customer retention by ensuring we collect and respond to information regarding customers. By anticipating and meeting our client needs we improve loyalty, retention, and our ability to have clients as advocates of our business. Strategies will include direct face-to-face customer engagement, sentiment surveys, desktop research, data collection and wider stakeholder engagement which will provide the platform to generate objective reporting on the health of our key relationships, identifying gaps and suggested remedies.

The goal is to safeguard our current book of clients & provide a platform for long term relationships and future growth.

Key Responsibilities

Plan – Participate in an engagement roadmap for the top customer accounts and work with other Customer Value colleagues to identify improvement areas. Customer Segmentation - Split customers and audiences into meaningful g...