This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Through its Global Commercial Services Group (GCS), American Express is a leading issuer of commercial cards / expense management solutions, and B2B supplier payments instruments serving more than 60% of the Fortune 500 companies, as well as tens of thousands of mid-sized corporations worldwide in over 200 countries. In the UK, our Global Client Group (GCG) is a diverse team of highly skilled client management professionals responsible for developing, expanding and managing the relationships of our most prestigious global commercial services clients located and headquartered in the UK market. We have a Director opportunity based in London and starting with immediate effect.

This GCS GCG Director position is responsible for providing global strategic thought leadership, leading a global, regional and local team, fronting key GCS negotiations, managing senior relationships and driving profitable business growth with some of our largest global customers, located and headquartered in the UK. The team, therefore, have a combined global, regional and local market accountability, executing the global strategy of their headquartered portfolio and the regional and/or local strategy for GCG customers headquartered elsewhere, predominantly the U.S.

The successful candidate will be a consummate relationship leader, managing senior level relationships across this global portfolio. Equally, the Director will operate across GCS in an open and collaborative manner, interfacing with the local GCS UK team, GCG colleagues in all other regions and all other GCS business functions including Servicing, Pricing, Product Management, Field Enablement, Implementation, Legal, Risk, Global Business Development and Marketing etc.

The position involves leading a team of five client managers with global, European and local UK responsibilities. The team currently manage a portfolio of 9 global clients, 9 regional clients and 1 local UK client.

Job Responsibilities:

• Drive a highly engaged and skilled global/regional/local client management team by providing strong inclusive people leadership and strategic thinking

• Continue to build and execute a clear business plan which retains, expands and grows this portfolio

• Drive segment growth across the UK and other markets, closing remaining T&E gaps and accelerating B2B business expansion through deep relationship management, strong pipeline management and partnership with other teams

• Understand the clients changing requirements for net zero travel policy in the future and look to support this while maintaining revenues

• Demonstrate a strong growth mind-set and agile innovative thinking to drive differentiated value to customers and revenue generation via customized approach

• Take ownership and front global client negotiations to ensure profitable client retentions and provide regional support in close alignment with other global owners in other GCG teams

• Improve customer satisfaction via enhanced offering and added value services provided by outsourced program management resources and others

• Drive deep and senior client relationships across the portfolio, fostering client entrenchment

• Develop and implement retention strategies, including leadership of competitive RFP processes globally and across Europe

Minimum Qualifications:

• A strong understanding of the commercial payments industry would be advantageous

• Strong people leadership skills

• The ability to create exceptional engagement and followership in a global and regional environment

• Strategic thought leadership

• The ability to design and execute a clear business plan across a complex, global environment, and translate that into actions and tactics that drive sustainable growth and retention

• A clear track record of results-driven commercial leadership, in a global, multi-market, cross-border team environment

• The ability to analyse and interpret business results and manage performance

• A strong business development and/or consultative sales background, growing and expanding business through collaboration, influence and negotiation

• A clear understanding of the global nature of our business and how cultural differences can influence client’s strategic decision making

• Proven senior level negotiation, presentation and influencing skills to internal and external audiences to senior levels in large global organizations

• Excellent relationship management skills and a strong track record managing complex, global and regional portfolios

• The ability to solve issues, take business decisions

• Creative problem solver / proactive thinker

• Consummate communicator

• The ability to leverage strong internal partnerships across all areas of our business and beyond

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.