Director – Markets Client Onboarding at Standard Chartered

Job Description: We are seeking a strategic, experienced, and client-centric professional to lead onboarding for Financial Markets clients globally, ensuring world-class service delivery across all touchpoints. The role requires cross-functional collaboration across Sales, Coverage, Risk, Legal, Compliance, and Operations to onboard clients efficiently, compliantly, and ready to trade across the full product suite.

Overview

This is a senior leadership role responsible for setting and executing the onboarding strategy for Markets clients worldwide, with a focus on transformation, scale, and superior client experience in a fast-paced, regulated environment.

Responsibilities

• Strategic Leadership & Transformation: Define and execute global onboarding strategy for Markets clients; champion transformation initiatives for scale, digitisation, and client experience; align onboarding with Markets growth and regulatory strategy.
• Executive Stakeholder Management: Act as trusted partner to senior leaders in Sales, Coverage, and Risk; represent onboarding in executive forums and audits; lead resolution of high-impact onboarding escalations with a solutions-first approach.
• Governance, Risk & Regulatory Oversight: Oversee regulatory readiness including KYC, CIP, FATCA, EMIR, and Dodd-Frank; ensure compliance with global and local policies; drive proactive risk identification and operational integrity.
• Operational Excellence: Ensure seamless client onboarding, including e-platform enablement and trading limits; build robust management information, KPIs, and quality control to drive performance; promote continuous improvement through automation and process redesign.
• People & Culture Leadership: Lead and inspire a high-performing global onboarding team; foster an inclusive culture focused on development and well-being; provide mentorship and skills uplift across regions.

Qualifications & Experience

• Proven expertise in Markets products and client onboarding across jurisdictions; deep understanding of regulatory frameworks and operational controls.
• Executive-level stakeholder management and communication; strategic thinker with hands-on delivery focus; strong leadership and team development capabilities.
• 12+ years of relevant experience in client onboarding, Markets operations, or financial services; experience leading complex onboarding and client enablement in a regulated environment.
• Deep understanding of onboarding platforms, workflow tools, and client lifecycle management; fluent in English (verbal and written); additional languages are a plus.
• Bachelor’s degree in Business, Finance, or related discipline; advanced qualifications a plus.

Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Gives Clarity & Guidance
• Manages Ambiguity
• Develops Talent
• Drives Vision & Purpose
• Nimble Learning
• Decision Quality
• Courage
• Instills Trust
• Strategic Mindset

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise to be here for good. We value difference and advocate inclusion.

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your wellbeing:

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), plus minimum global standards for annual and public holidays (30 days minimum).
• Flexible working options based around home and office locations, with flexible working patterns.
• Wellbeing support through Unmind, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and self-help toolkits.
• A continuous learning culture with opportunities to reskill and upskill, plus access to physical, virtual, and digital learning.
• Being part of an inclusive and values-driven organisation that celebrates diversity; everyone can realise their full potential.

Recruitment & Process

Some roles may use assessments to help determine suitability. If invited to take an assessment, this indicates progression to an important stage of the recruitment process. Visit our careers website at www.sc.com/careers

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries: Banking

Location notes: London, UK; various locations and recent postings are shown for reference.