Job Description

We are seeking a strategic, experienced, and client-centric professional to lead as Director - Markets Client Onboarding. In this senior leadership role, you will be responsible for setting and driving the onboarding strategy for Financial Markets clients globally, ensuring world-class service delivery across all touchpoints.

You will lead cross-functional collaboration across Sales, Coverage, Risk, Legal, Compliance, and Operations - ensuring clients are onboarded efficiently, compliantly, and ready to trade across our full suite of products. This is a high-impact role for a dynamic leader who thrives in a fast-paced, regulated environment and is committed to continuous improvement and exceptional client experience.

Key Responsibilities

Strategic Leadership & Transformation

• Define and execute global onboarding strategy for Markets clients
• Champion transformation initiatives for scale, digitisation, and client experience
• Align onboarding with Markets growth and regulatory strateg

Executive Stakeholder Management

• Act as trusted partner to senior leaders in Sales, Coverage, and Risk
• Represent onboarding in executive forums and audits
• Lead resolution of high-impact onboarding escalations with a solutions-first approach

Governance, Risk & Regulatory Oversight

• Oversee regulatory readiness including KYC, CIP, FATCA, EMIR, and Dodd-Frank
• Ensure compliance with global and local policies
• Drive proactive risk identification and operational integrity

Operational Excellence

• Ensure seamless client onboarding, including e-platform enablement and trading limits
• Build robust MI, KPIs, and quality control to drive performance
• Promote continuous improvement through automation and process redesign

People & Culture Leadership

• Lead and inspire a high-performing global onboarding team
• Foster an inclusive culture focused on development and well-being
• Provide mentorship and skills uplift across regions

Strategic Leadership & Transformation

• Define and execute global onboarding strategy for Markets clients
• Champion transformation initiatives for scale, digitisation, and client experience
• Align onboarding with Markets growth and regulatory strateg

Executive Stakeholder Management

• Act as trusted partner to senior leaders in Sales, Coverage, and Risk
• Represent onboarding in executive forums and audits
• Lead resolution of high-impact onboarding escalations with a solutions-first approach

Governance, Risk & Regulatory Oversight

• Oversee regulatory readiness including KYC, CIP, FATCA, EMIR, and Dodd-Frank
• Ensure compliance with global and local policies
• Drive proactive risk identification and operational integrity

Operational Excellence

• Ensure seamless client onboarding, including e-platform enablement and trading limits
• Build robust MI, KPIs, and quality control to drive performance
• Promote continuous improvement through automation and process redesign

People & Culture Leadership

• Lead and inspire a high-performing global onboarding team
• Foster an inclusive culture focused on development and well-being
• Provide mentorship and skills uplift across regions

Skills and Qualifications

Skills

• Proven expertise in Markets products and client onboarding across jurisdictions
• Deep understanding of regulatory frameworks and operational controls
• Executive-level stakeholder management and communication
• Strategic thinking with hands-on delivery focus
• Strong leadership and team development capabilities
• Track record of leading transformation or digital initiatives

Qualifications

Experience & Attributes

• 12+ years of relevant experience in client onboarding, Markets operations, or financial services
• Experience leading complex onboarding and client enablement in a regulated environment
• Deep understanding of onboarding platforms, workflow tools, and client lifecycle management
• Fluent in English (verbal and written); additional languages are a plus
• Bachelor's degree in Business, Finance, or related discipline; advanced qualifications a plus

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers