Overview

Director – Markets Client Onboarding at Standard Chartered. Lead global onboarding strategy for Financial Markets clients, ensuring world-class service delivery across touchpoints. Collaborate across Sales, Coverage, Risk, Legal, Compliance, and Operations to onboard clients efficiently, compliantly, and ready to trade across the full product suite.

Responsibilities

• Define and execute global onboarding strategy for Markets clients
• Champion transformation initiatives for scale, digitisation, and enhanced client experience
• Align onboarding with Markets growth and regulatory strategy
• Act as trusted partner to senior leaders in Sales, Coverage, and Risk
• Represent onboarding in executive forums and audits
• Lead resolution of high-impact onboarding escalations with a solutions-first approach
• Oversee regulatory readiness including KYC, CIP, FATCA, EMIR, and Dodd-Frank
• Ensure compliance with global and local policies
• Drive proactive risk identification and operational integrity
• Ensure seamless client onboarding, including e-platform enablement and trading limits
• Build robust MI, KPIs, and quality control to drive performance
• Promote continuous improvement through automation and process redesign
• Lead and inspire a high-performing global onboarding team
• Foster an inclusive culture focused on development and well-being
• Provide mentorship and skills uplift across regions

Skills And Qualifications

Skills

• Proven expertise in Markets products and client onboarding across jurisdictions
• Deep understanding of regulatory frameworks and operational controls
• Executive-level stakeholder management and communication
• Strategic thinking with hands-on delivery focus
• Strong leadership and team development capabilities
• Track record of leading transformation or digital initiatives

Experience & Attributes

• 12+ years of relevant experience in client onboarding, Markets operations, or financial services
• Experience leading complex onboarding and client enablement in a regulated environment
• Deep understanding of onboarding platforms, workflow tools, and client lifecycle management
• Fluent in English (verbal and written); additional languages are a plus
• Bachelor’s degree in Business, Finance, or related discipline; advanced qualifications a plus

Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Gives Clarity & Guidance
• Manages Ambiguity
• Develops Talent
• Drives Vision & Purpose
• Nimble Learning
• Decision Quality
• Courage
• Instills Trust
• Strategic Mindset

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. We celebrate unique talents and look forward to the talents you can bring us. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise to be here for good, achieved by how we live our valued behaviours. We value difference and advocate inclusion.

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Visit our careers website: www.sc.com/careers