Director of Customer Experience

2 Days Old

The Royal College of Surgeons of England is a world-leading professional membership body representing tens of thousands of surgeons, dental professionals, trainees and students across the UK and internationally. We are entering an exciting new chapter of transformation as we prepare to launch a new five-year strategy, brand and website in 2026. Our ambition is to build a modern, outward-facing organisation that delivers real value for everyone it serves. Where every interaction reflects the same stands of professionalism, empathy and excellence that define our members’ work.
We are now seeking a Director of Customer Experience to lead this change. This crucial senior role will drive College-wide transformation in how we engage with our customers, reimagining the experience for everyone who connects with us, from examination candidates and members to fellows and learners. In this new role, you will lead the design and delivery of a comprehensive customer experience strategy that embeds consistency, innovation and service excellence across every touchpoint. This will include setting new standards, developing systems and process that support seamless engagement, and utilising emerging technologies and data to drive continuous improvement.
We are looking for an experienced and visionary leader who can combine strategic foresight with practical delivery. You will bring a proven track record in leading large...
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Location:
London
Salary:
£80,000 -£90,000
Job Type:
FullTime
Category:
Management & Consultancy

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