Reporting to the CEO, the Director of Operations will play a pivotal role in shaping and implementing operational strategies that drive the firm’s success. You will ensure the business operates efficiently, principally overseeing key business functions including Client Services (i.e. Paraplanning & Administration), Compliance, HR, Finance, Technology and Business Change.

Key Responsibilities

Leadership & Strategy Operations, Finance, Compliance and HR teams Responsible for creating and embedding a strong client-service culture Overall responsibility for implementing Target Operating Model Develop and operational strategies and drive continuous improvement

Client Services & Operations Implement processes and technologies to enhance the client experience Develop strong a customer-centric and continuous improvement culture

Finance & Regulatory Oversight Work closely with the Finance team and CEO in managing the firm’s financial health Work closely with Compliance team to manage regulatory risks, audits and ensure timely submissions to the FCA Oversee the hub’s compliance with FCA regulations, ensuring all activities, processes and reporting meet req...