Overview

Director, Sales at Ethoca, a Mastercard company. Ethoca is a team of innovators transforming the payments industry by combating fraud, reducing costs, and elevating consumer experiences. The role focuses on growing Ethoca’s merchant ecosystem in Europe and driving the customer experience strategy forward by innovating and solving problems. Ethoca emphasizes risk-taking, collaboration, and delivering safety, security, and convenience for customers.

Role Overview

Ethoca is looking for a Merchant Sales Director to grow the European merchant network and to drive the customer experience strategy forward, by consistently innovating and problem-solving.

• Ethoca is viewed as a highly successful Mastercard acquisition. We are seeking a Merchant Sales Director for the EU region.
• Responsible for driving the customer experience strategy forward through innovation and problem-solving.
• The ideal candidate is passionate about the customer experience journey, highly motivated, persistent, analytically minded, and entrepreneurial.

Responsibilities

• Grow Ethoca’s enterprise merchant network in the European region, with a specific focus on selling Ethoca’s Consumer Clarity solution to EU-based merchants.
• Partner with Mastercard/Ethoca account management and business development teams to identify and drive new Clarity opportunities and generate new revenue.
• Collaborate with Ethoca Product and Technology teams to solve complex challenges and provide market feedback.
• Coordinate with the Market Development Representative to ensure methodical prospecting within target enterprise customers (LinkedIn, phone, email, etc.).
• Drive Europe merchant revenue and accurately input and track prospecting, lead management, and sales activity in Salesforce.
• Represent Ethoca at industry tradeshows and networking events.

Experiences / Qualifications

• Several years of experience selling to Tier 1 enterprise merchants.
• Skilled at running a consultative sales process from start to finish.
• Strong understanding of the payments/fraud ecosystem and related tools for managing fraud, data, and chargebacks.
• Strong written and verbal communication skills with the ability to articulate vision and roadmap to diverse stakeholders.
• Ability to observe and evaluate market evolution and competitive landscape and assess impact.
• Ambitious, driven, experienced, and commercially minded; action-oriented with strong planning, analytical skills, and attention to detail.
• High emotional intelligence; customer-focused mindset that prioritizes customer needs.
• Ability to identify gaps in resources and provide thoughtful, sustainable solutions for the team.
• Able to explain technical problems succinctly and clearly; proactively seek solutions to problems.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risk. All Mastercard employees and those acting on Mastercard’s behalf are responsible for information security and must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of information accessed.
• Report any suspected information security violation or breach.
• Complete periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Financial Services, IT Services and IT Consulting, Technology, Information and Internet

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London, England, United Kingdom