ERP Programme Director, London

ERP Programme Director

19 Days Old

Get AI-powered advice on this job and more exclusive features. We are seeking a

Programme Director

to lead a

business-critical enterprise transformation programme , with a strong emphasis on

Salesforce Field Service Lightning / Field Service Platform

and

Oracle Fusion ERP

delivery. This is a

high-profile, strategic role

reporting directly to the CIO and Executive Board. You will be accountable for the

end-to-end delivery of a complex, multi-year transformation

across multiple geographies, affecting thousands of field personnel and core business operations. Key Context: The organisation is currently replacing

ClickSoftware

with

Salesforce Field Service Lightning

to support over

engineers . This transformation will streamline

real-time job instruction delivery , eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. Key Responsibilities: Own the

end-to-end delivery

of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. Lead

workflow modernisation

for field service operations — ensuring successful migration from Click to Salesforce FSL. Serve as the

programme sponsor interface

with C-Level executives — ensuring alignment, escalation, and governance at the highest level. Manage overall

programme governance , reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. Drive measurable business outcomes — spanning

process design, data strategy, field adoption, change management, and business readiness . Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. Own

risk, issue, change, and dependency management

across a highly integrated technology environment. Promote

best-practice delivery methodologies

(Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. Navigate and influence

complex stakeholder landscapes , from field operations through to boardroom. Required Experience: Proven track record

of delivering

Salesforce transformation programmes , including

Field Service Lightning (FSL)

/ Field Service Platform (FSP) –

essential . Experience replacing

ClickSoftware

or equivalent field service systems with modern Salesforce-based solutions. Deep knowledge of Salesforce ecosystem:

FSL, Sales Cloud, Service Cloud, Marketing Cloud . Significant

ERP implementation experience , ideally with

Oracle Fusion

(Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. Strong understanding of

CRM/ERP integration points , enterprise architecture, and data interdependencies. Delivery leadership in

complex international environments

(FTSE 250 / Fortune 500 preferred). Experience working with

System Integrators and multi-vendor delivery models . Leadership & Personal Qualities: Gravitas to operate at

Executive and Board level . Strong blend of

strategic vision

and

hands-on delivery focus . Highly structured and disciplined in

programme governance, financials, and reporting . Excellent stakeholder engagement,

influencing and negotiation skills . Calm under pressure,

resilient in high-ambiguity environments . Inclusive, empathetic leadership style with a focus on

collaboration and trust . Seniority level

Seniority level Director Employment type

Employment type Full-time Job function

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Location:: London
Salary:: £200,000 +
Job Type:: FullTime
Category:: IT & Technology

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