Job Summary:Under the direction of the Real Estate Manager, the Service Director is responsible for all physical aspects of the apartment community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.Maintenance Services:Direct and oversee all aspects of maintenance of the communitySchedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial servicesMaintain accurate records for all services performed and contractsWalk the property daily to uphold curb appeal and monitor safety issueSchedule and coordinate apartment turns, including assistance with move out and apartment renovationsFollow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the communityManage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of suppliesCommunicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for annual budgetCoordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely paymentSupervise use of property golf carts/Gators if applicableNotify Business Managers with solutions for any safety or liability concerns as well as preventative maintenance needsAssist in snow removal as requiredConduct and document weekly safety meetings including procedures, training, safety equipment, SDAs and use of equipmentPerform other duties as requiredCustomer Service:Complete service requests from and team members in a timely fashion, in accordance with company policyEnsure excellent customer service with courteous and professional attitude toward all customers and team membersAudit key tracking system daily and weeklyParticipate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a weekPersonnel Development:Support and assist Regional Service Director and Real Estate Manager with new hire selectionTrain, coach, and mentor team members, ensuring appropriate training is receivedCreate a team environment: hold weekly team meetings; manage by goals, open communicationGenerate work and on-call schedule for service employeesProvide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminationsRequirements:High school diploma or equivalentCFC Certification UniversalValid Driver’s License4+ years’ experience in maintenance and repair for apartment communities.2+ years supervisory experienceStrong computer skills and proficiency in Microsoft OfficeExcellent English communication skills, both verbal and written.Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushingSufficient knowledge to thoroughly complete maintenance assessment up to the standards of a Service DirectorMust be available 24/7 for emergenciesFSLA Status: Exempt #J-18808-Ljbffr