Requirements

• 7+ years of relevant professional experience, including direct experience in operations at a consumer-facing business
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• Experience leading and developing customer service/support teams
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• You’ll be a champion of our values, and encourage others to be the same
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• Experience developing, managing & hiring teams
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• Experience leading a function and making decisions, at both the strategic and tactical level
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• A confident communicator who can hold their own in a senior team discussion
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• You’re ambitious, and eager to progress quickly to grow alongside the company
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• You apply yourself to everything you do, recognising the difference that makes to the business
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• You treat everyone with integrity, respect and kindness - whether it’s your colleagues, our customers, or our partners

What the job involves

• We are looking for an experienced leader to head up our Operations team
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• We want you to build and grow the most effective Operations team in Insurance
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• You’ll be taking over the leadership of the amazing 13 strong team that’s already in place, helping them to maintain our efficiency and customer experience as we scale rapidly, and taking on new operational responsibilities as we grow the business
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• This role is an exciting opportunity to set the strategic direction of the function, working with and reporting to our Chief Product Officer, Elliot
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• Lead the Operations function for the business
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• Strategise and execute long-term plans on how to run, scale and structure our team
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• Build and scale our talent model for what is one of the largest teams in the company
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• Ensure that operational priorities are reflected within the senior team, and across the business
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• Drive real change in a sector that matters, and make a positive impact on our 300,000+ customers