OverviewOperations Director - Mercedes-Benz UK (MER0003T8R) – Mercedes-Benz Group AGOperations DirectorAbout UsFor over a century, Mercedes-Benz has been synonymous with automotive excellence, innovation, and luxury. We are pioneers who have set the standard for engineering, design, and performance, and we are committed to sustainable mobility and the future of transportation.When you join Mercedes-Benz, you contribute to a legacy of innovation and a future of sustainable mobility, shaping customer experiences and advancing the industry.What you’ll doFinancial Services Leadership: Drive the sale of Mercedes-Benz Financial Services products, ensuring regulatory compliance, best customer experience and outcomes, generating finance volume, revenue, and portfolio growth.Network Strategy & Operations: Develop and lead the Mercedes-Benz Cars UK network representation strategies to guarantee customer satisfaction and ensure volume aspirations are met. Manage Agents, ensuring adherence to standards.Vehicle Logistics: Oversee and develop logistical operations related to vehicle distribution and inventory management to ensure timely and cost-effective delivery. Optimise operational processes to enhance efficiency and streamline the sales cycle.Regulatory Compliance & Risk Management: Ensure oversight of all regulated activity within the Operations remit, reporting to Mercedes-Benz Financial Services through relevant committees. Uphold the highest ethical standards and ensure compliance with all relevant legal and regulatory requirements.Sales Channels & Customer Engagement: Support direct sales to large leasing and rental companies and specialized sectors. Oversee lead generation activities for retail and fleet customers, including VIP schemes and online showroom initiatives.Programme & Contract Management: Administer Mercedes-Benz Financial Services funded employee and partner company car schemes. Oversee customer support and contract administration related to the sale of service contracts.What you’ll bringProven senior leadership experience within the automotive industry, with a demonstrated track record of leading and inspiring large, high-performing teams.Extensive asset-based lending experience and a broad understanding of the financial services landscape in the UK market.Significant automotive retail/leasing experience.Exceptional communication and stakeholder management skills.Strong understanding of customer, agent, and market dynamics and requirements.Expertise in setting and driving clear organisational vision and objectives.Deep understanding of customer behaviour, agent networks, and market dynamics.Demonstrated success in managing complex, multi-faceted programs and initiatives.Willingness to travel and collaborate across diverse global teams.Commitment to ongoing professional development.What’s in it for you?Behind our doors you’ll find a team of passionate individuals relentlessly driven by innovation, excellence, and commitment to creating exceptional experiences for our customers. We’re constantly pushing the boundaries of what’s possible in the automotive industry, and we encourage our employees to think creatively and challenge the status quo.We’ll offer you a competitive salary and discretionary bonus structure. You’ll have access to colleague car schemes, a pension, and a flexible benefits pot to tailor benefits to you. We provide resources for wellbeing, including an Employee Assistance Programme and Mental Health First Aiders, as well as flexible opportunities to support work-life balance. We support your development with training and knowledge to reach your potential.Who we areWe believe that a diverse workforce is a strong workforce, and we are committed to an inclusive environment where everyone feels welcome, respected, and has equal opportunity. Our diversity reflects the diversity of our customers and we celebrate a culture of appreciation and respect.If you’d like to speak to us about your needs through the application process and beyond, please get in touch at Careers@Mercedes-benz.com.Ready to apply?If you are a driven and ambitious operations leader with a passion for the Mercedes-Benz brand, we’d like to hear from you. Join us and drive the future of Mercedes-Benz in the UK!What’s next?The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. All applications from across Mercedes-Benz globally are carefully considered; unless otherwise stated, we progress applications from candidates who have the right to work in the United Kingdom.We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories processed are the ones you provide as part of the application. We process your personal data in accordance with legal requirements. Recipients within our company are the managers of the specialist unit in charge of filling the position and the responsible HR colleagues. Your application data is held within Taleo, our secure applicant tracking system. You will have a candidate zone to monitor status updates and you may be contacted by email to inform you of progress. You can set up job alerts and your details may be used to identify new positions. We limit the storage of your data to the necessary period. For more information, contact careers@mercedes-benz.com. If you have any questions about data protection or the personal data we process for recruitment, please contact the Mercedes-Benz UK Data Protection Officer at Mercedes-Benz UK Ltd, Legal Department, Tongwell, Milton Keynes, MK15 8BA or datacompliance@mercedes-benz.com. #J-18808-Ljbffr