Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences.Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.ABOUT THE ROLE:As the Regional Director, Partner Success MEA, you will be responsible for leading and inspiring a high-performing team of Partner Success Managers, driving revenue growth and retention for partners in the Middle East & Africa region. You will own the regional strategy, ensuring the team's objectives are in lockstep with our overall business goals. Your primary focus is to foster deep, senior-level relationships with our partners in the region, maximize their success, and expand our footprint.You will be responsible for:Leading and mentoring a regional team of Partner Success Managers to achieve sales and revenue targetsManaging and expanding key partner relationships at a senior level within the region, ensuring a regular communication cadence to foster growth and retentionCollaborating cross-functionally with Marketing, Product, and other regional leaders to drive product and feature adoption as well as performance optimizationIdentifying, coaching, and developing top talent within your team, fostering a culture of continuous improvementActing as the key leader for the Partner Success function within your region, engaging in strategic planning, budgeting, forecasting, and account review processes to drive regional successYOU ARE SOMEONE WITH:8+ years of experience in partner success, project management, or product management roles within a SaaS environment4+ years of direct people management experience, with a proven track record of leading, inspiring, and mentoring successful teamsExceptional organizational, communication, and leadership skills, with the ability to build and maintain relationships with senior-level stakeholdersDemonstrated ability to drive strategic planning and execute on regional business goalsExperience working across timezones with partners in the Middle East and AfricaExperience in a B2B SaaS company is required, with knowledge of Salesforce, Jira, and Confluence being highly desirableWHAT YOU’LL LOVE ABOUT US:Comprehensive Health PlansFlexible Paid Time OffTravel Experience CreditAnnual Wellness CreditTeam Events and Monthly LunchesWork From Anywhere ProgramParental Leave Top UpAdventure PassOUR PROCESS:Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law.Upon request, we will provide accommodation for applicants with disabilities. We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally.All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:Recruiter Phone InterviewHiring Manager InterviewPresentationTeam InterviewAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.Plusgrade is committed to equal employment opportunities and welcomes applications from diverse candidates. #J-18808-Ljbffr