FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity 

“Our Field Operations team plays a critical role in supporting our sales organization in driving growth and success. As a Director of Field Operations, you will be at the very heart of our software business and a key part of our EMEA Sales Leadership team. You’ll manage a team of people; developing and mentoring them, overseeing and creating the processes that keep our business running smoothly and leading through diverse challenges. We are looking for top talent to join our world-class team of professionals and genuinely excited by the fresh perspectives and innovation that new team members bring to our business.” VP, Sales Operations

What You Will Contribute

• Cross-team collaboration: operational support for the EMEA Direct Sales organization, working collaboratively with members of Sales, Marketing, Finance, Legal, and Product.
• Prioritizie and orchestrate key strategic initiatives that drive growth and improve business performance (e.g., enhancing pipeline quality, improving forecasting accuracy, streamlining the sales cycle, account planning and reviews).
• Leading the operating cadence across EMEA: quarterly business reviews; talent and headcount reviews; forecasting updates; pipeline reviews; customer success reviews; quarter-end activities; business updates.
• Regional strategic planning: market analysis; territory and resource planning; compensation design; quota setting; enabling Sales to achieve corporate targets.
• Tracking KPMs and building reporting frameworks to enhance pipeline visibility, monitor sales performance and provide senior leadership with actionable insights that support strategic planning.
• Ensuring data integrity and hygiene to enable reliable reporting and effective decision-making.
• Sales team support and enablement: problem solving to maintain deal momentum and providing comprehensive operational support to sales, with the aim of reducing noise that takes away from selling.
• Leading the forecasting process in close collaboration with sales leadership: qualifying deals (leveraging the MEDDPICC qualification framework as a guide); monitoring key milestones; tracking deal and forecast movements.

What We Are Seeking

• In-depth knowledge of Salesforce systems and sales processes to identify bottlenecks in the sales process, solve business problems and uncover opportunities for improvement and efficiency.
• A positive attitude with eagerness to execute at levels above and beyond expectations.
• Proven ability to collaborate within a team to solve business problems with an open mind and earn the respect and trust of others.
• Capability to maintain professionalism and urgency while delivering high levels of performance under pressure in a fast-paced, high-volume, and transformational environment.
• Experience using critical thinking to promote accuracy, identify trends, and recommend business decisions that align with corporate initiatives.
• Excellent verbal and written communication skills, appropriate for diverse audiences at all levels.
• Confidence and proficiency using the Microsoft Office suite to create leadership presentations or briefing documents.
• Significant experience in software sales/revenue operations and sales compensation, or finance.
• Previous experience of managing a team
• Based in a location accessible to our fantastic London Office.

Our Offer to You 

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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