Sales Support Administrator

28 Days Old

Key Responsibilities
Handle a high volume of inbound customer calls daily.
Understand our product range and identify opportunities to upsell.
Respond promptly to customer enquiries via phone and email.
Research and source information using internal systems and resources.
Manage and resolve customer complaints effectively.
Provide accurate product and service information.
Set up new customer accounts and update existing records.
Process orders and liaise with relevant departments to ensure timely fulfilment.
Prioritise and escalate issues where required.
Follow up on customer interactions as necessary.
Maintain accurate call logs and records in line with company procedures.
Produce regular call and performance reports.
What They Can Offer
28 days holiday (including Bank Holidays)
Company pension scheme (auto-enrolment) Bonus schemes: sales, loyalty, and quarterly performance
Perkbox membership
Employee discounts and store discounts
Birthday gift
Health & wellbeing programme

AMRT1_UKTJ
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Location:
Farnborough
Salary:
£28,000
Job Type:
FullTime
Category:
Customer Service & Support

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