We have an exciting opportunity for a dynamic self-starter to help nurture existing and build new relationships across a portfolio of our CRM services clients, working closely with the wider account teams to oversee day-to-day CRM campaign activity. You must be a proven Senior Account Director who is passionate about exceeding customers’ expectations, be someone who likes to work hard, be hands-on and tackle new challenges. As a driven and ambitious individual, you will be able to help identify and support the wider account team with opportunities of growth across the account.

You will be responsible for ensuring the account team are delivering an exceptionally high quality of BAU activity, delivered to client deadlines and exceeding expectation at all times. You and your team will become the clients day-to-day ‘go to’ persons for CRM and will need a good understanding of their business needs and KPIs they are measured on. You will need to oversee and support a team of Account Managers and Executives while they work closely with multiple client stakeholders to extract detailed requirements for data driven campaigns and ad hoc projects and be able to confidently brief internal departments through a workflow management process.

When required, you will need to manage and deliver projects through all stages of the process from briefing, discovery and proposal to testing and deployment, including post campaign performance reporting and recommendations to how the client can improve their email campaigns. You will be constantly looking for ways to improve your clients’ campaigns and have an interest in data, understanding analytics, providing insights and recommendations. You will also be responsible for the management of tracking all activities against the client’s budget and reporting this to the Key stakeholders and Business Unit Director.

What I need to do:

The role is an integral part of ITG’s Client Services Team for CRM Services:

What I need to show: 

How will I succeed:

Requirements

Benefits

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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