Overview

At Syneos Health Public Relations, we are dedicated to building a diverse, inclusive and authentic workplace. You are driven, resourceful and remarkably smart. We are looking for individuals to join the team that have enthusiasm, are self‑starters and bring passion and attention to detail to everything they do.

Location: London, United Kingdom | Job ID: 11166 | Updated: Yesterday

Client Services Management

• Oversee management and delegation of tactical & administrative processes
• Use strength of client relationships to secure agency business & ensure client satisfaction
• Be an expert in client’s business
• Build relationships beyond direct clients to expand business within PR and across Syneos business units
• Maintain excellent levels of client service and instill within own account teams
• Use knowledge of the sector, competitors, industry bodies and general trends to guide client thinking
• Support team in identifying and addressing potential client issues

Product/Task Leadership & Accountability

• Day-to-day senior lead on multiple accounts, taking the lead on strategic, creative and digital planning; oversee team on executions
• Provide strategic guidance to team to enable successful execution
• Identify & address potential issues, preempt solutions; recognise wider agency cross‑discipline opportunities and take larger role in new business opportunities
• Responsible for supporting the PR leadership team with elements of the day‑to‑day business operations (finance, culture and client service)
• Lead financial and resource management and delivery across account teams
• Act as coach for more junior members of the team

Business Management

• Oversee client‑related financial & business operations for the team
• Ensure account financial targets are met and are budget compliant
• Anticipate and report on financial and resourcing or client issues
• Apply solid business insight and judgement in the best interests of the agency and our clients
• Play significant role in new business proposal development and presentations
• Refine expertise in identifying and enabling organic growth opportunities and expand ability to mine for new business prospects
• Understand the commercial integration/lab‑to‑life offering and spot potential cross‑working opportunities within existing accounts

Team Orientation/Collaboration

• Be the example for professionalism and resounding work ethic on the account team
• Serve as the day‑to‑day champion of the brand, internally & externally
• Create an environment that fosters idea sharing to achieve strategic goals
• Take ownership in developing mid‑level staff and teaching them how to be future leaders
• Manage direct reports effectively by providing constructive, timely and actionable feedback
• Degree educated, ideally within a related field
• Strong communication skills (verbal & written) as well as presentation abilities
• Ability to flex style according to the needs of clients and teams
• Strong attention to detail & organisational abilities
• Demonstrates and maintains up‑to‑date knowledge and capability in all main software packages including Microsoft Office
• Exposure to Global accounts
• Good financial & commercial acumen
• Ability to balance strategic thinking with plan execution
• Ability to be proactive & solutions focused
• Detailed knowledge of pharma regulations (ABPI)
• Ability to manage and motivate a team effectively as well as managing upwards

Equal Opportunity Statement

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).