We are looking for driven, resourceful individuals who bring enthusiasm, self‑starter attitude, and detail orientation to every task. As a senior client services leader, you will be the expert client partner, responsible for ensuring high satisfaction, leading account strategy, and driving new business opportunities.

Client Services Management

• Oversee management and delegation of tactical & administrative processes
• Use strength of client relationships to secure agency business & ensure client satisfaction
• Be an expert in client’s business
• Build relationships beyond direct clients to expand business within PR and across Syneos business units
• Maintain excellent levels of client service and instill within own account teams
• Use knowledge of the sector, competitors, industry bodies and general trends to guide client thinking
• Support team in identifying and addressing potential client issues

Product/Task Leadership & Accountability

• Day to day senior lead on multiple accounts taking the lead on strategic, creative and digital planning; oversee team on executions
• Provide strategic guidance to team to enable successful execution
• Identify & address potential issues and preempt solutions; recognise wider agency cross discipline opportunities and take larger role in new business opportunities
• Responsible for supporting the PR leadership team with elements of the day to day business operations (finance, culture and client service)
• Lead financial and resource management and delivery across account teams
• Act as coach for more junior members of the team

Business Management

• Oversee client related financial & business operations for the team
• Ensure account financial targets are met and are budget compliant
• Anticipate and report on financial and resourcing or client issues
• Apply sound business insight and judgement in the best interests of the agency and our clients
• Play significant role in new business proposal development and presentations
• Refine expertise in identifying and enabling organic growth opportunities and expand ability to mine for new business prospects
• Understand the commercial integration / lab to life offering and spot potential cross working opportunities within existing accounts

Team Orientation/Collaboration

• Be the example for professionalism and resounding work ethic on the account team
• Serve as the day to day champion of the brand, internally & externally
• Create an environment that fosters idea sharing to achieve strategic goals
• Take ownership in developing mid level staff and teaching them how to be future leaders
• Manage direct reports effectively by providing constructive, timely and actionable feedback
• Degree educated, ideally within a related field
• Strong communication skills (verbal & written) as well as presentation abilities
• Ability to flex style according to the needs of clients and teams
• Strong attention to detail & organisational abilities
• Demonstrates and maintain up to date knowledge and capability in all main software packages including Microsoft Office
• Exposure to Global accounts
• Good financial & commercial a cumen
• Ability to balance strategic thinking with plan execution
• Ability to be proactive & solutions focused
• Detailed knowledge of pharma regulations (ABPI)
• Ability to manage and motivate a team effectively as well as managing upwards

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)