Together we're building a greener tomorrowConnecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who'll help us do it.The roleClosing Date - Friday 10th OctoberHybrid Location: Manchester or LondonReporting to the Managing Director, as the Director of Service Operations, you will lead the design and operation of Smart DCC’s national infrastructure, ensuring the availability, capacity, and resilience of services supporting over 100 million connected devices. The role requires anticipating demand, identifying and remediating service risks, and maintaining continuity across a complex landscape of internal teams and external service providers.You will build and lead high-performing teams, including Service Operations, Data Science, and Analytics, delivering data-driven insights and operational excellence. A key aspect of the role is engaging and influencing senior stakeholders both internally—across ExCo, the CEO, and the Managing Director—and externally, including OFGEM, DESNZ, Energy Suppliers, SEC, REC, and service providers, to ensure effective service delivery and an exceptional customer experience.You will drive a strategic, customer-focused approach that integrates vision, processes, people, and technology to maintain the integrity and reliability of DCC services.How you will contribute to transforming energy and shaping the future.Strategic Leadership & Service Operations Management: Provide vision, innovation, and strategic direction for Service Operations, including people development, financial management, business planning, and partner/vendor management.Operational Excellence & Incident Management: Oversee day-to-day service operations, incident and problem management, major incidents, and security monitoring, ensuring quick resolution and minimal customer impact.Process Standardisation & Alignment: Ensure operations follow standardised ITIL-based processes, integrate with Change Delivery Methodology, and align with other business functions for consistent, efficient operations.Data & Insights Leadership: Lead the Data and Insights function, driving a data-driven approach, high-quality reporting, data transformation, and systems development to support internal and external stakeholders.Customer Experience & Innovation: Use data and operational insight to enhance customer experience, automate processes, improve decision-making, and drive continuous improvement across Service Operations.Your skills that will enable us to fulfil our purpose:Strategic Operational Leadership: Extensive experience in technology, energy, or telecommunications, managing large-scale IT infrastructure, embedded software, and service integration to deliver high availability and resilience.Team Transformation & Development: Proven ability to lead, develop, and motivate teams through process improvement, performance management, hiring, and behavioural guidance to achieve higher performance levels.Customer & Stakeholder Focus: Highly responsive and customer-focused, with experience navigating complex customer, supplier, and regulatory ecosystems to ensure service reliability and strengthen organisational reputation.Data & Process Expertise: Experience in data-intensive environments, applying operational insight and innovation to improve processes, resolve defects, and enable informed decision-making.Communication & Collaboration: Exceptional interpersonal, verbal, and written communication skills, able to influence and engage stakeholders at all levels, and foster collaboration across teams for optimal outcomes.Key Stakeholder ExposureExecutive-Level Engagement: Direct interaction with DCC ExCo, Board, and other senior functional directors, shaping key strategic messages and decisions.Cross-Functional Influence: Collaboration across multiple operational and corporate functions (CTO, Service Delivery, Commercial, Finance, Regulation) to drive aligned outcomes.Industry-Wide Visibility: Engagement with service providers, customers, and technology innovators across the smart energy sector, providing insight into cutting-edge developments.Regulatory and Government Interaction: Exposure to energy industry regulators, government stakeholders, and policy discussions that influence national infrastructure.Strategic Operational Ownership: Opportunity to lead key operational initiatives while managing critical stakeholder relationships that impact the performance and reputation of a national-scale network.About the DCCWe’re powering Britain’s smarter, greener future. Today. Tomorrow. Together.Today, we’re deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We’ll continually develop Smart DCC, to fulfil our obligations to consumers, and achieve even more with our customers, partners, and each other.Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC, and the future.A career at Smart DCC means being part of something bigger – a dynamic organisation that’s not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, build tomorrow, and achieve together.Company benefits:At DCC we reward fairly and recognise fully because our continued success depends on our people.We offer competitive salaries with regular benchmarking, together with bonuses tied to personal and company performance and our core benefits include pension, holidays and private healthcare.We want you to feel respected and able, so we also offer a competitive 8 days per month hybrid work policy together with other flexible benefits that you can tailor to you needs.This is meaningful work, with meaningful rewardYour application to help shape what’s next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact charlottetf.thompson@peregrineresourcing.comJoin the DCC, a dynamic organisation where every day brings a chance to make a difference.Please click here for the Capita statement.We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.Act with integrityWe treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.Be accountableYou can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.Personal DevelopmentOur training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.Group income protectionProvides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.Pension PlansOur Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.Flexible HolidaysNeed more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.Cycle to Work SchemeWe’re big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.Step 1Find and apply for a roleAll vacancies are posted on our careers site on a page like this one, where you can apply online. You'll be asked to submit a short application form so we can find out more about you. Due to the high volume of applications, you'll only hear back from us if you've been successful.Step 2Chat with a recruiterOnce you pass the initial screening stage, one of our recruiters will be in touch to chat through the role and your experience. If all goes well, your application will be passed on to the hiring manager, who'll put together a shortlist for interview.Step 3Come for an interviewFor most roles there'll be a two-stage interview process, which will include questions about your CV, competency and technical skills. For more senior positions there could be an additional interview stage. You may also be asked to give a presentation or complete a technical test, but we'll let you know in advance so you have plenty of time to prepare.Step 4Receive an offerOnce the interview process has been completed the successful candidate will receive an offer. Throughout the interview process the recruiter and hiring manager are happy to answer any questions you have. We want to make sure you have all the information you need to decide whether DCC and the role are right for you.ApplyDirector of Service OperationsLocationLocation:LondonJob typeJob type:PERMANENTDoes this sound like the role for you? If so click and apply then fill in your details to begin your application. #J-18808-Ljbffr