Group Account Director – Priority from O2 (tms)Join to apply for the Group Account Director role at tms.
SVP, Client Engagement, Portfolio
About Us
tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas. We are a place where you can achieve great things and be recognized as the best.
What Matters The Most
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. We foster a culture of inclusion and belonging and aspire to be ever evolving. If you want your ideas heard and to contribute to a culture of inclusion and authenticity, bring us your voice!
Why We Think You Will Love This Role
Priority from O2 is a leading account within the agency and the Virgin Media O2 partnership. The role provides leadership for both the client and the agency, with a seat at senior client and agency meetings. You will collaborate with the client to develop plans and drive their vision for the next two years, deliver insights and direction, and craft client growth plans. You will lead internal team development and help grow the business, seeking incremental work to expand the team and create agency-leading processes. You will have opportunities to work on key agency initiatives and new business pitches across locations.
What You Will Bring To The Agency
As Group Account Director on Priority, you will lead your team to deliver best-in-class performance, focusing on development and client growth while mentoring your team. You will work with senior management at VMO2 and tms planning experts to develop strategies that drive real change and activate partnerships that meet KPIs.
Responsibilities
Client Partnership and Development
Lead the client-agency relationship at the most senior level; become a trusted advisor to the Director of Priority and Head of Partnerships at O2
Develop relationships with key stakeholders within and across VMO2; understand their contribution and how we can help deliver results
Align strategies across the roster of agencies working with VMO2; build toward the client’s objectives
Know the client’s business inside out, mine for insights and opportunities, and engage the client in delivering value
Set clear goals for new workstreams and ensure they are met
Produce quarterly board meetings to engage lead clients and drive high-impact work
Articulate ideas succinctly to senior level clients; set the tone for the team
Encourage a close partnership between VMO2 and tms to ensure longevity of the relationship
Identify new areas within VMO2 to add value and bring new solutions forward
Project Management
Oversee account workings and current workstreams; advise Senior Account Director and Account Director as issues arise
Collaborate across the wider agency to build effective teams for new workstreams
Work with Operations Leads to develop processes for the larger Client Service team
Direct changes to how the business reviews performance and shares results
Oversee post-project reviews and evaluation reports; advise on presenting results
Account Management
Lead the vision for VMO2 in 2026; partner with Strategy and Innovation Lead to develop research and insights
Assess current partnerships and workstreams to optimize opportunities for tms
Client contract negotiation and financial oversight; support budgeting and robust processes
Ensure profitability and budget targets; upskill Account Managers and Executives
Oversight of partnership management and identification of opportunities
Team Management and Agency Leadership
Be a clear leader within the agency; represent Priority and raise its profile
Champion the team’s work at internal events; foster a culture of knowledge sharing
Develop plans for direct reports and manage the broader team
Ensure the team feels motivated and supported; create the correct structure for Priority
Manage upwards and provide confidence to the internal senior management team
Act as an inspiring leader across project teams; champion diversity and inclusion
Skills And Experience We Would Like You To Have
You will have a solid background as an agency leader and experience in creating fame for brands. You’re an inspirational people manager, who can drive growth while helping others stay motivated, develop, and work as a team. You will know what makes consumers tick and how to build campaigns that exceed client expectations and deliver on KPIs.
Experience of working in an integrated agency environment or client side at a senior level. Previous GAD experience is desirable.
Solid knowledge of creating effective brand campaigns TTL; experience in partnerships and loyalty space
Proven ability to be a real leader and inspire your team
Experience managing large client accounts (revenue)
Experience in developing agency process and managing large teams
Strong strategic thinking with experience driving high-profile accounts
Experience building rapport and influencing C-level stakeholders
Strong financial acumen and contract negotiation skills
Ability to present ideas confidently to senior level clients
If you have any questions about the job, please get in touch.
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Business Consulting and Services
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