Robert Half has partnered with an established e-commerce business, looking for a hands-on HR Director to oversee day-to-day HR operations. This is an operational role, ideal for someone who enjoys being in the thick of HR delivery.

Key Responsibilities

• Manage the day-to-day running of the HR function, ensuring smooth delivery of core HR services across the business
• Handle complex and sensitive employee relations (ER) issues including investigations, disciplinaries, grievances, and performance management
• Provide operational HR support and guidance to managers across the UK and APAC teams
• Maintain and improve HR policies, procedures and compliance with UK employment law
• Oversee HR administration, contracts, onboarding/offboarding, and data management
• Support hiring processes in partnership with internal or external recruiters

About You

• Fluent in Mandarin and English – both written and spoken at a professional level (required)
• Strong HR generalist background with significant experience in employee relations
• Resilient, adaptable, and comfortable working independently or as the sole HR lead
• Confident dealing with managers and employees at all levels across different functions
• Ideally CIPD Level 5 (or equivalent HR qualification), but practical experience is most important
• Excellent knowledge of UK employment law and HR best practice

Why Join?

You’ll be part of a dynamic and growing e-commerce business with an international footprint. This is a role for someone who wants to roll up their sleeves, own the HR function, and make an impact through delivery.

If you're looking for a down-to-earth, practical HR leadership role where your expertise truly matters, we want to hear from you.