Overview

Operations Manager – Chelmsford | £100,000 – £120,000 | Mon to Fri 8:00 – 17:00

About the role

One to One Personnel are on the lookout for a bold and visionary Operations Director to take the reins of two high-impact divisions within a thriving organisation. This isn’t just a leadership role, it’s a chance to shape strategy, elevate performance, and drive transformation from the inside out. Reporting directly to the Managing Director, you’ll be the heartbeat of operational delivery, ensuring every client journey, from first contact to final handover, is seamless, efficient, and exceptional.

If you thrive in fast-paced environments, love building high-performing teams, and have a passion for turning challenges into opportunities, this is your moment. Step into a role where your decisions matter, your leadership inspires, and your impact is felt across the business. Ready to lead with purpose and make your mark? We’d love to hear from you!

Key Responsibilities

• Client Delivery & Relationship Management
  • Oversee end-to-end service delivery across both divisions
  • Build and maintain strong client relationships to ensure satisfaction and repeat business
  • Identify and develop new business opportunities to drive growth
• Project & Resource Management
  • Lead multi-disciplinary projects involving internal teams, subcontractors, and partners
  • Plan and forecast resources to maintain balanced workloads and consistent productivity
• Operational Excellence
  • Implement systems and procedures to enhance efficiency
  • Monitor service delivery and identify areas for improvement
  • Oversee supply chain operations to maximise profitability and customer satisfaction
• Financial & Commercial Collaboration
  • Partner with the Commercial Director to deliver projects within agreed profit margins and business goals
• Leadership & Team Development
  • Line manage department heads across operations, health & safety, and logistics
  • Conduct performance reviews and foster a culture of accountability and growth
• Health & Safety Compliance
  • Take overall responsibility for Health & Safety across all operational activities
  • Ensure full compliance with legislation and promote a safety-first culture

What you’ll need

Essential:

• Minimum 10 years’ experience in senior management roles, ideally with Director-level exposure
• Proven success in leading teams within fast-paced, service-driven environments
• Strong leadership, organisational, and project management capabilities
• Excellent communication and stakeholder management skills
• High attention to detail and commitment to quality
• Experience in contract development, negotiation, and review

Desirable:

• Bachelor’s degree in Operations, Business Management, or related field
• ILM Level 7 qualification
• Familiarity with JCT and similar contract frameworks
• Willingness to undertake further professional development

What’s in it for you?

• £100,000 to £120,000 depending on experience
• Monday to Friday 8:00am – 5:00pm
• Company car
• Company Pension
• Onsite parking
• Life insurance four times salary
• Private medical insurance via Bupa
• Profit Sharing
• Sick pay – after 3 months’ probation
• 24 days holiday plus Christmas closure