What\'s Your Role
OpenWeb is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety — improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 5,000 top-tier publishers (including News Corp, Yahoo, CBS, Fox News, Hearst, Refinery 29 and more) and hosts 150 million monthly active users.
Founded in 2015, OpenWeb has over 250 employees between New York City, London, Paris, San Diego, Toronto, and Tel Aviv. We are backed by world-class investors including Georgian, Insight Partners, Index Ventures, AltaIR Capital, and more. We’re crafting technology that brings people together and fosters healthy discussion. It starts with us. Are you in?
What You e29ll Do:
Responsible for overall health, growth and retention of assigned account portfolio
Collaborate with Business Development, R&D, Product, and Marketing teams in order to manage and grow relationships with partners
Develop and deploy strategies, action plans and playbooks to improve NPS, product adoption and customer retention outcomes
Obsess over customer experience and know how to advocate for customer needs with cross-functional stakeholders.
Contribute to process improvements, coaching/training development, and adopt a value driven approach to partner success
Expand and leverage key relationships in the EMEA market to identify opportunities for up-selling and expansion of OpenWeb's platform and services
Proactively lead account planning to align partner KPIs, expansion opportunities, relationship mapping, and effective action plans to best service the partner's needs
Conduct business reviews and establish relationship cadence to ensure partner satisfaction, adoption, and growth
Become a subject matter expert in OpenWeb's product suite and services
Stay ahead of related industry trends, platforms and digital tools
You will report to the VP of Partner Success
What You e29ll Bring:
6-8+ years of strategic partnerships / account management experience - preferably publisher solutions in digital media, advertising technology space
A self-starter, who deals well in fast paced environment and is comfortable taking ownership of projects and functions
Analytical skills combined with a solid understanding of web technologies, digital media revenue ecosystem, and web advertising measurements and analytics
Sales-oriented mindset with a history of successfully driving revenue by expanding and up-selling publishing partners
Strong ability to interact and influence effectively with C-level executives and team members
Outstanding relationship management and customer service skills
Track record of consistently meeting or exceeding targets
Data-driven, consultative and solution oriented mindset; project management experience a plus
Passion to work in at a hyper-growth company and motivated to roll-up your sleeves to make a real impact
Enthusiastic team player, positive and fun energy
Multilingual skills are a plus
Technical aptitude
Ability to travel as needed
What You e29ll Get:
Vitality health benefits including Private hospital fees, support for mental and physical health
Pension Scheme Standard Life with 6% employer contribution
Remote working 2 days per week (Monday / Friday)
Team events, holiday parties and outings
The OpenWeb Culture
We offer a dynamic and unconventional work environment that spans from NYC to Tel Aviv, bringing together a diverse group of world class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish. If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community!
OpenWeb is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.
Build your skills with us as you build a better web for everyone. Join us! Also, we care about your privacy! Please take a moment to review OpenWeb's Privacy Practice
How We Hire
Learn more about how we hire at OpenWeb, and how our process is designed to set you up for success.
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