Partner Success Director

New Today

We create a safe space for communities to thrive.

OpenWeb is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety — improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 5,000 top-tier publishers (including News Corp, Yahoo, CBS, Fox News, Hearst, Refinery 29 and more) and hosts 150 million monthly active users.

Founded in 2015, OpenWeb has over 250 employees between New York City, London, Paris, San Diego, Toronto, and Tel Aviv. We are backed by world-class investors including Georgian, Insight Partners, Index Ventures, AltaIR Capital, and more. We’re crafting technology that brings people together and fosters healthy discussion. It starts with us. Are you in?

What You'll Do:

  • Responsible for overall health, growth and retention of assigned account portfolio
  • Collaborate with Business Development, R&D, Product, and Marketing teams in order to manage and grow relationships with partners
  • Develop and deploy strategies, action plans and playbooks to improve NPS, product adoption and customer retention outcomes
  • Obsess over customer experience and know how to advocate for customer needs with cross-functional stakeholders.
  • Contribute to process improvements, coaching/training development, and adopt a value driven approach to partner success
  • Expand and leverage key relationships in the EMEA market to identify opportunities for up-selling and expansion of OpenWeb's platform and services
  • Proactively lead account planning to align partner KPIs, expansion opportunities, relationship mapping, and effective action plans to best service the partner's needs
  • Conduct business reviews and establish relationship cadence to ensure partner satisfaction, adoption, and growth
  • Become a subject matter expert in OpenWeb's product suite and services
  • Stay ahead of related industry trends, platforms and digital tools
  • You will report to the VP of Partner Success

    • What You'll Bring:

  • 6-8+ years of strategic partnerships / account management experience - preferably publisher solutions in digital media, advertising technology space
  • A self-starter, who deals well in fast paced environment and is comfortable taking ownership of projects and functions
  • Analytical skills combined with a solid understanding of web technologies, digital media revenue ecosystem, and web advertising measurements and analytics
  • Sales-oriented mindset with a history of successfully driving revenue by expanding and up-selling publishing partners
  • Strong ability to interact and influence effectively with C-level executives and team members
  • Outstanding relationship management and customer service skills
  • Track record of consistently meeting or exceeding targets
  • Data-driven, consultative and solution oriented mindset; project management experience a plus
  • Passion to work in at a hyper-growth company and motivated to roll-up your sleeves to make a real impact
  • Enthusiastic team player, positive and fun energy
  • Multilingual skills are a plus
  • Excellent communication skills
  • Technical aptitude
  • Ability to travel as needed

    • What You'll Get:

  • Vitality health benefits including Private hospital fees, support for mental and physical health
  • Pension Scheme Standard Life with 6% employer contribution
  • Remote working 2 days per week (Monday / Friday)
  • Team events, holiday parties and outings
  • Career growth & ownership
  • Amazing coworkers!
    • Apply
    Location:
    London
    Job Type:
    FullTime

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