Operations Director

About Us

For over a century, Mercedes-Benz has been synonymous with automotive excellence, innovation, and luxury. We are pioneers who have consistently set the standard for engineering, design, and performance. From inventing the automobile to leading the charge in electric mobility and autonomous driving, we are driven by a relentless pursuit of perfection.

When you join Mercedes-Benz, you become part of a legacy of innovation and a future of sustainable mobility. You'll be contributing to ground-breaking advancements and shaping the future of transportation for generations to come. We are committed to pushing boundaries, exceeding expectations, and delivering unparalleled experiences to our customers.

How you’ll play your part

Are you a strategic and results-driven leader ready to shape the future of automotive operations for one of the world's most prestigious brands?

Mercedes-Benz UK is seeking a passionate and experienced Operations Director to lead the execution and governance of our Financial Services products, Agent Network Representation, and Vehicle Logistics. This is a unique opportunity to make a significant impact on our business, drive exceptional customer experiences, and contribute to the continued success of Mercedes-Benz in the UK.

What you'll do:

• Financial Services Leadership: Drive the sale of Mercedes-Benz Financial Services products, ensuring regulatory compliance, best customer experience and outcomes generating finance volume, revenue, and portfolio growth.

• Network Strategy & Operations: Develop and lead the Mercedes-Benz Cars UK network representation strategies to guarantee customer satisfaction and ensure volume aspirations can be met. Manage Agents, ensuring adherence to standards.

• Vehicle Logistics: Oversee and develop logistical operations related to vehicle distribution and inventory management to ensure timely and cost-effective delivery. Optimise operational processes to enhance overall efficiency and streamline the sales cycle.

• Regulatory Compliance & Risk Management: Ensure oversight of all regulated activity within the Operations remit, reporting to Mercedes-Benz Financial Services through relevant committees. Uphold the highest ethical standards and ensure compliance with all relevant legal and regulatory requirements.

• Sales Channels & Customer Engagement: Support direct sales to large leasing and rental companies and specialized sectors. Oversee lead generation activities for retail and fleet customers, including VIP schemes and online showroom initiatives.

• Programme & Contract Management: Administer Mercedes-Benz Financial Services funded employee and partner company car schemes. Oversee customer support and contract administration related to the sale of Service Contracts.

What you'll bring:

• Proven senior leadership experience within the automotive industry, with a demonstrated track record of leading and inspiring large, high-performing teams.

• Extensive asset-based lending experience and a broad understanding of the financial services landscape in the UK market.

• Significant automotive retail/leasing experience.

• Proven senior leadership experience within the automotive industry, with a demonstrated track record of leading and inspiring large, high-performing teams.

• Exceptional communication and stakeholder management skills.

• Strong understanding of customer, agent, and market dynamics and requirements.

• Expertise in setting and driving clear organisational vision and objectives.

• Deep understanding of customer behaviour, agent networks, and market dynamics.

• Demonstrated success in managing complex, multi-faceted programs and initiatives.

• Willingness to travel and collaborate across diverse global teams.

• Commitment to ongoing professional development.

What’s in it for you?

Behind our doors you’ll find a team of passionate individuals relentlessly driven by innovation, excellence, and commitment to creating exceptional experiences for our customers. We're constantly pushing the boundaries of what's possible in the automotive industry, and we encourage our employees to think creatively and challenge the status quo.

We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.

We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We’ll also encourage your development; with the training and knowledge you need to reach your potential.

Who we are

We believe that a diverse workforce is a strong workforce, and we're committed to creating an inclusive environment where everyone feels welcome, respected and has equal opportunity. The diversity of our colleagues reflects the diversity of our customers.

We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do.

Ready to apply?

If you are a driven and ambitious operations leader with a passion for the Mercedes-Benz brand, we’d like to hear from you. Join us and drive the future of Mercedes-Benz in the UK!

What’s next?

The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

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